Can items be returned after the time period mentioned in the seller's Returns Policy?
No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.
How the returns work?
You can raise a request to return your items with these simple steps:
1. Log into your MASKAT account
2. Go to My Orders
3. Click on 'Return' against the item you wish to return or exchange
4. Fill in the details and raise a return request
Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your MASKAT account.
Is it necessary to have an account to shop on MASKAT?
Yes, it's necessary to log into your MASKAT account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security. You'll have access to a personalized shopping experience including recommendations and quicker check-out.
How can I cancel my order?
Order can be canceled till the same is out for delivery. Note: This may not be applicable for certain logistics partner. You would see an option to cancel within 'My Orders' section and then select the item or order you want to cancel.
When I will get the refund for my return request?
Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines:
- NEFT - 1 to 3 business days post refund initiation
- Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
- “PhonePe wallet” – Instant
Why my return request declined?
This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Maskat assumes no liability in this regard. For more details, please call our customer care.
What is COD (Cash On Delivery) Limit?
MASKAT reserves the right to determine the COD limit for every customer and/or orders. The COD limit includes any undelivered, unpaid orders and any new orders being placed.