Privacy Policy

Privacy Policy for Consumers

The privacy policy has been set by us to protect the interest of you and the company. We are committed to ensuring that we protect your privacy. If you share any information for the usage of the website then we make sure that your info is protected at all times. We may change our policy from time to time by updating the privacy policy page on the website. You are requested to visit the website privacy section frequently to check if you are comfortable with the privacy policy.

We understand the depths of how much you care for your data to be protected at all times thus it’s our responsibility to ensure that we use your information very carefully and sensibly. This Privacy Notice describes how MASKAT collects and processes your personal information through websites, devices, products, services, online marketplace, and applications that reference this Privacy Notice.

By using MASKAT you agree to our use of your personal information (including sensitive personal information) in accordance with this Privacy Notice, as may be amended from time to time by us at our discretion. You also agree and consent to us collecting, storing, processing, transferring, and sharing your personal information (including sensitive personal information) with third parties or service providers for the purposes set out in this Privacy Notice.

Collection of your Information & Usage:

We collect your personal information in order to provide and continually improve our products and services. Here are the types of personal information we collect

  • Name
  • Contact information including email address
  • Demographic information such as postal code, preferences & interests
  • Other information relevant to customer surveys and/or offers

Information You Give Us: We store your data related to the usage of the website but you are entitled to not provide certain information. By choosing not to provide any information you won’t be able to take advantage of our MASKAT services.

Automatic Information: When you use our website, we collect all the data about your usage of the MASKAT services. The data may include your interaction with the services & content. We also use cookies like any other website and store cookies when you use our web browser or MASKAT Mobile app.

Information from Other Sources: We might be able to pull your information from other sources such as the address or delivery update from our carriers to ensure that we have the right records and deliver your next product much more easily.

We use your personal information to operate, provide, develop, and improve our customer’s products and services. These purposes include:

  • Purchase and delivery of products and services. We use your personal information to take and fulfil orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
  • Provide, troubleshoot, and improve MASKAT Services. We use your personal information to provide functionality, analyse performance, fix errors, and improve the usability and effectiveness of our Services.
  • Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences and personalize your experience with MASKAT Services.
  • Provide voice, image and camera services. When you use our voice, image and camera services, we use your voice input, images, videos, and other personal information to respond to your requests, provide the requested service to you, and improve our services. 
  • Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment and bank account information for identity verification and other purposes.
  • Communicate with you. We use your personal information to communicate with you in relation to MASKAT Services via different channels (e.g., by phone, e-mail, chat).
  • We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads. 
  • Fraud Prevention. We use personal information to prevent and detect fraud and abuse to protect our customers’ security and others.

Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others.

  • Transactions involving Third Parties: We offer you services and products that are offered by third-party vendors. We will inform you when there is a third-party vendor involved. If you still would like to continue with the purchase then we have to share the customer information with the third-party related to the transactions. 
  • Third-Party Service Providers: We employ employees or workers from other companies as well thus we will be sharing customer information to fulfil the transaction. The third-party vendors have access to customer information when they have to perform certain actions to fulfil the delivery. The information shared with the third-party employers will only be used for the purpose of the MASKAT website and they cannot use it for any other means. 
  • Protection of MASKAT and Others: We release customer information only when it compatible with the law or apply to our conditions of use or any other agreements to protect the rights & the safety of MASKAT. We will be exchanging information with other companies & organization for fraud protection.

Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

 How we use cookies - Cookie policy:

We use cookies to monitor our customers and remember certain information about them to show them relevant content based on their history of shopping or browsing. With cookies we will be able recognize your device or browser and interests to understand your shopping preference and accordingly provide the best shopping experience that will best suit you. 

  • We will recognize the sign-in to provide you with product recommendations, display personalized content and offer customized features & products.
  • We will keep track of your shopping preference so as to only display those that you are interested in.
  • We will keep track of the items you have stored in the cart.
  • We will conduct research & diagnostics to improve products, services, and content.
  • We will use cookies to prevent fraudulent activity and improve the security of the website.
  • Deliver contents based on interest or relevancy.
  • Website cookies help us to measure and analyse the performance of our services.

List of cookies we collect

 The table below lists the cookies we collect and what information they store.

Cookie Name

Cookie Description


Stores randomly generated key used to prevent forged requests


Your session ID on the server


Allows guests to view and edit their orders


A link to information about your cart and viewing history, if you have asked for this.


Information on products you have emailed to friends.


Indicates whether a customer is allowed to use cookies.


Facilitates caching of content on the browser to make pages load faster.


Facilitates caching of content on the browser to make pages load faster.


Facilitates caching of content on the browser to make pages load faster.


Facilitates caching of content on the browser to make pages load faster.


Facilitates caching of content on the browser to make pages load faster.


Facilitates caching of content on the server to make pages load faster.


Facilitates translation of content to other languages.


Facilitates translation of content to other languages.


Links to other websites

Our MASKAT website and mobile app may contain links to third-party websites or services that are not owned by MASKAT. We have no control over the responsibility for the content, privacy policies or practices of the third-party services. By agreeing to the Terms and conditions, you are agreeing and acknowledging that we are not responsible or liable for any damage or loss caused by the third-party website or services. We recommend you read the terms and conditions of the third-party services before you use their services.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

By law, we are restricted to sell, distribute or lease your personal information to any third parties or any individual unless we have your permission to do so. 

You may request details of personal information which we hold about you under the Data Protection Act, 1998. A small fee will be payable. If you would like a copy of the information held on you, please email us this request using our Contact Us information.

If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at We will promptly correct any information found to be incorrect.


MASKAT follows a standard procedure of creating log files. The log files log visitors when they visit websites. All hosting companies do this and are a part of the hosting service’s analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Privacy policy for Suppliers

MASKAT is committed to the highest standards of compliant and ethical conduct in its business dealings.  All business partners which include customers, suppliers and third parties that provide services to MASKAT must behave in a manner that does not damage MASKAT reputation.  This Business Partner Policy describes how MASKAT expects its business partners to behave and, as such, represents the standards that MASKAT’s business partners must observe.

The Policy applies to all companies doing business with MASKAT, referred to in this document as “business partners.”

This Policy is designed to assist MASKAT business partners, acting through their employees, officers and directors, in conducting their daily activities ethically and legally as an integral part of doing business with MASKAT.

This Policy is not intended to cover every situation that might arise, nor will it take account of every legal requirement, but is intended to help business partners make the right decisions and ask the right questions.

It is the responsibility of all business partners to know, understand, and comply with this Policy, subject to applicable law.

A failure to comply with this Policy may result in MASKAT terminating its business relationship with a business partner, among other consequences.

Antitrust and competition: All business partners are expected to carry on business in accordance with all applicable antitrust and competition laws.

Confidentiality:  All business partners must protect the confidential information of MASKAT in all respects.  Business partner personnel must be careful not to disclose confidential MASKAT personal or business information through any casual conversations or discussions in a public place.

Competitive intelligence: Where a business partner is providing competitive intelligence to MASKAT, it is permissible to lawfully gather and use information gained about the activities of MASKAT competitors.  However, it is MASKAT expectation that such information must only be obtained by a business partner through lawful and ethical practices.

Fair dealing: Each business partner shall deal fairly with MASKAT and its customers, suppliers and commercial partners.

Conflicts of interest: Business partners shall disclose to MASKAT any relationship that appears to create a conflict of interest in their business relationship with MASKAT. This includes family relationships, closer personal relationships, excessive gifts or favours or frequent lower-value gifts or favours.

External communications: Without MASKAT prior written consent, business partners are not authorized to provide any response to any inquiries about MASKAT, its brands or its businesses including, but not limited to, media interviews, commentary to analysts, writing newspaper or magazine articles, expressing viewpoints related to competitor initiatives, forward-looking information, company strategy, proposed legislation or government regulations, or speculation about MASKAT financial condition, as well as any other external sources seeking information about MASKAT.

Marketing, advertising and promotions: Business partners shall carry out any marketing, advertising or promotional activities in a fair, truthful and ethical manner.

Anti-Tax Evasion and Anti-Facilitation of Tax: Business partners should comply with all relevant tax legislation in countries and territories where they operate in accordance with relevant tax authority rules. Business Partners must create programs to detect and prevent tax evasion and facilitation of tax evasion.

Privacy and personal information: In the course of its dealings with MASKAT, business partners may come into possession of personal data relating to MASKAT employees, customers, vendors or service providers.  MASKAT personal data must be restricted and protected from discovery by unauthorized parties through appropriate security measures, which may include encryption or similar encoding processes for personal data captured in electronic form and must not be disclosed without MASKAT prior written consent.  Business partners are not permitted to store MASKAT personal data on laptops, mobile drives or the hard drive of their computers, or leave MASKAT personal data available in and around their workstations, but instead should access it only through a secure site, or otherwise keep such information in a locked drawer, office or storage area and only for so long as is necessary for the purposes in which the data was originally obtained.

In the event such personal data is inadvertently disclosed, the business partner must immediately notify MASKAT.

As an example, business partner personnel who have access to personal data about MASKAT employees, such as compensation information, must treat it appropriately and confidentially.

Protecting assets: Business partner personnel may, in the course of performing their duties, come into possession of “material non-public information” about MASKAT or other companies with whom MASKAT does business.  Buying or selling securities based on such information is referred to as “insider trading” and can result in substantial fines and imprisonment. It is illegal for business partners and their personnel to directly or indirectly buy or sell stocks (shares) or bonds based on material non-public information or to discuss such information with others who might buy or sell such securities, including shares or bonds.

Money laundering or illicit financing: Business partners shall implement appropriate internal procedures to actively guard against possible money laundering or illicit financing activity.

Trade sanctions: Business partners must observe and comply with the laws and regulations governing activities in the various regions and countries where MASKAT conducts business.

Intellectual property of MASKAT: MASKAT is committed to protecting its brands and other intellectual property.  This means that all business partners shall safeguard the intellectual property of MASKAT, such as trademarks, service marks, patents, copyrights, and trade secrets.  All such information, products and inventions, whether or not they are subject to a copyright, patent, trade secret or other rights, are the sole property of MASKAT.

Intellectual property of others: Business partners shall not reproduce, distribute or alter copyrighted materials without permission of the copyright owner or its authorized agents.  Software used in connection with MASKAT business must be properly licensed and used only in accordance with that license.  Using unlicensed software could constitute copyright infringement.  The unauthorized reproduction, distribution or use of copyrighted materials, including software, can result in severe civil and criminal penalties and is strictly prohibited.

Use of information assets: MASKAT information assets are to be used by a business partner solely in accordance with the terms of the business relationship with MASKAT.

Business partners may not use, whether inadvertently or intentionally, MASKAT information, technology or communication systems to:

  • Allow others to gain unauthorized access to MASKAT information technology or communication systems through the use of a password or other security codes.
  • Access files, data, or systems to which express authorization from the owner, whether MASKAT or another company, has not been obtained.
  • Remove, install or modify any MASKAT-installed software or programs without authorization.
  • Send copyrighted documents not authorized for reproduction.
  • Attempt to circumvent or subvert system or network security measures.
  • View network traffic for any reason (unless required by the business partner’s relationship with MASKAT).
  • Send or promote the distribution of unsolicited and unnecessary “junk mail” (e.g., chain letters, advertisements or other communications that represent a waste of time or computer resources for MASKAT or others).
  • Access the Internet for inappropriate use such as pornography or personal entertainment.
  • Send harassing, threatening or obscene messages.
  • Engage in any non-MASKAT related business activity.
  • Engage in illegal activity or any other activity contrary to MASKAT policy.

Confidential and proprietary information: All MASKAT confidential and proprietary information, products and inventions, whether or not they are subject to a copyright, patent, trade secret or other rights, are the sole property of MASKAT.  The business partner shall ensure that its personnel shall not disclose MASKAT confidential information to any third party, including business colleagues, friends or family members, except for reasons strictly related to the performance of their authorized duties for MASKAT, and should share such information only with other business partner employees who have a “need to know” or as permitted by applicable law.

Confidential information includes, but is not limited to:

  • Proposed or advance product plans.
  • Projected earnings, important management or organizational changes, information about mergers or acquisitions and any other information related to the foregoing.
  • Product or service design and development or training.
  • Computer software and systems developed by, or for, unique to, MASKAT business.
  • Client lists (including phone numbers, addresses and email addresses) or client contact information.
  • Personal, financial or compensation information pertaining to any employee of MASKAT.
  • Advertising or marketing plans, cost structures, pricing plans and strategies.

Business partners and their personnel are responsible and accountable for safeguarding MASKAT documents and information to which they have direct or indirect access as a result of the business partner’s relationship with MASKAT.  This duty includes the responsibility to protect sensitive or confidential MASKAT documents from unwanted disclosure.

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