Thank you for shopping at MASKAT.

We have created Return & Refund policy in case if you are dissatisfied with the purchase and looking to return the product.

 Definitions

 Below we have stated definitions of some of the terms that will be mentioned in the Return & Policy.

• Goods - refer to the items that are tangible and purchased in the exchange of some monetary value.
• Orders - It’s a request for the purchase of goods.
• Website - refers to MASKAT, accessible from https://www.maskatonline.com
• Customer - An individual who is using the services or purchasing any product in the exchange of monetary value.

Return is a process where the customers can exchange or replace or cancel and ask for a refund. Products that are used and tags are cut off and not preserved in their condition then such products are not eligible for return & refund.

Please raise your return or refund or cancelation request on your order through this web link https://www.maskatonline.com/rmasystem/newrma/index

Once you have requested the return of the order you will receive two options, i.e, Pickup and Self-Shipment. Under Pickup, we will offer a free pick-up from selected locations when you submit a return request. With Self-Shipment we don’t offer a pick-up and instead, the customer has to return the product at the drop-off location and the shipping cost will be credited by MASKAT. You will need to share the scan copy of the courier receipt with us through info@maskatonline.com by highlighting the order number.

For returns, your product will be checked for the following conditions and the supplier will refuse to accept the return if any of the below conditions are not met.

• The Goods are in the original packaging. Serial Number/IMEI/ Product Name/ Image/ Brand Name/ Article number/ Bar Code should match and MRP tag should be undetected and clearly visible
• All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies, and combos (if any) should be present
• The product should be unused, unwashed, unsoiled, without any stains, and with non-tampered quality check seals/return tags/warranty seals (wherever applicable)
• You should format the device (Mobile/Laptop/Tablet) and there shouldn't be any screen lock (Pin, Pattern, or Fingerprint) on the device when you will be returning the product. For Apple devices, the iCloud lock should be disabled
• In the case of mobile electronic devices, the sim trays/ charging port/ headphone port/ back-panel, etc should be undamaged
• If the product’s original packaging is damaged by the customer, then such a return order request won’t be fulfilled thus one should ensure that the product’s original package should be undamaged

General Rules

 If the seller is not able to replace or exchange the product then a refund shall be proceeded to your account by the seller

• If the product accessory is damaged, missing, or defective, the seller will either replace the accessory or issue an eGV for an amount equivalent to the price of the accessory, at the seller’s discretion
• If you receive a damaged product during the open box deliveries then in such cases you will be refunded
• For products where installation is provided by MASKAT’s service partners, do not open the product packaging by yourself. MASKAT authorized personnel shall help in unboxing and installation of the product
• In the case of furniture items, such products will be inspected by the authorized service personnel if there is any faulty or defective part in the product. Full replacement of the product will be only provided if accessory replacements won’t resolve the issue.

Returns policy may differ from one product to another. Full replacement of the product will be only eligible that fall into general returns policy. Before placing the return request, please do check the item’s return or replacement policy.

We have created return policy conditions for products that fall into certain categories. Please do check all the sections and read the conditions carefully to understand which products are eligible for returns and replacement.

Category	Return Policy & Conditions
Fashion/Lifestyle – All dress materials (Shirts, T-Shirt, Sari, Short, Innerwear, Bra, Jean, Clothing Accessories, Dress, Kid’s wear), Footwear, Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage, Sportswear, etc...	14 days from the delivery date Refund or Replacement
Fashion/Lifestyle:  Eyewear, Watches, Jewellery, Winter wear, Jacket, Coat, Sweater, Thermal, Kid’s Thermal, Shrugs, Footwear Accessories, Travel Accessories, Watch Accessories, etc..	10 days from the delivery date Refund or Replacement
Home & Office Furniture Items - Sofa, Beds & Mattresses, TV Unit, Dining Tales & Chairs, Coffee Tables, Wardrobes, Table & Chairs, Bed Sheets, Curtains, Cushion & Pillows, Blankets, etc.,	10 Days from the delivery date Refund or Replacement
Home Appliances – Air Conditioners, Air Cooler, Fans, Washing Machine, Refrigerator, Water Purifier, Geysers, Iron Box, All cookware items (Gas Stoves, Chimney, Pressure Cooker, Mixer Grinder, OTG & Microwave, Pans & Tawas, Roti Makers & Fry Pan, Tableware & Dinnerware, etc.,), Safe Lockers, Clock, Wall Shelves, power tools, etc.,	10 days from the delivery date No Refund & Only Replacement For products requiring installation, returns shall be eligible only when such products are installed by the brand's authorized personnel In order to help you resolve issues with your product, supplier technicians may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues. In any case, only one replacement shall be provided
All Mobiles & Electronics (TV, Home Theatre, Tablet, Camera, Speakers, DVD, Accessories, etc.,) Musical Instruments (Microphones & Accessories, Guitars, Violins etc.) Toys (Remote-controlled toys, Learning toys, Stuffed toys etc.)	7 days from the delivery date Replacement only & No Refund In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product. Non-Returnable - All Wind Instruments (Harmonicas, Flutes etc.) This item is non-returnable due to hygiene and personal wellness. In case these products are delivered in damaged/defective condition or different from the ordered item, we will provide a free replacement For all functionality-related issues, do contact the brand authorized service centre directly In any case, only one replacement shall be provided
All Books & Stationary (Pens, Diary Notebooks, Calculators, etc.,) Sports Equipment’s Vehicle & Auto Accessories (Cycle, Car & 2/4 wheeler accessories, helmets, media players, car kit,etc.,)	7 days Replacement only Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.
No Questions Asked	10 days from the delivery date Refund or replacement This policy enables easy product return requests for customers through the Platform, subject to product validations at the time of pick-up and fraud prevention mechanisms. This policy shall be applicable only if the product was bought when this policy was applicable to the product. It is clarified that a customer may only be able to seek a one-time replacement under this Policy, subject to the other terms provided herein. product undelivered product/accessories missing wrong product/accessories delivered

• No Returns Category
• Some products in the below categories are not returnable as per supplier policy.
• Agro Products – Nursery/Plant Seeds & saplings, Cattle & Bird Foods, Soil Manure, Brush Cutter, Hand/Battery Sprayer, Motors, Pipes & Fittings, Electrical Wires & Fittings etc.,
• All Food & Grocery Items - Spices, flours, Oils, Grains & Masala, Beverages (Tea, Coffee, Water), Fruits & Vegetables, Organic Staples, Egg, Meat, Fish & Baby Foods, etc.,
• Healthcare – All Allopathy & Homeopathy Items (Health Drinks, Vitamin & Protein Supplements, Siddha & Ayurvedic Supplements, Home Medicines, Masks, Sanitizer, Baby Oral Care, Maternity Care, Hair Care, Bath & Oral care, Makeup & Cosmetics, Baby Bathing, etc.,)
• Automobiles & Accessories - Car, Mopeds, Motorcycles & Scooters, Bi-Cycles, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Fluids & Liquid Solutions, Lubricants, Polish, Oils and Wax
• Mobile & Electronics Accessories - CDs/DVDs, Ink Toners, Music, Movies and Software, Mobile/Tablet/Laptop Screen Guards, Screen Guard Applicators, Graphics Cards, Processors, Motherboards, Internal Hard Drives, RAMs and Apple Brand Products.
• Baby Care - Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers
• All Food & Drinks Items
• Fashion Items - Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits
• Healthcare & Safety products - Antiseptic, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Band Aid, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip, Healthcare accessory, medical treatment & surgical instruments, Safety Helmets, Safety Google, Safety Gloves
• Sexual Wellness - Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilator

Cancelation

As part of the return, replacement, and cancellation policy, you are entitled to cancel your order without any reason for cancellation. But your products will only be cancelled if the products are not packaged and are not sent to the courier services.