How does the delivery process work?

Once our system processes your order, your products are inspected by sellers thoroughly to ensure they are in a perfect condition. • After that they are packed and handed over to our trusted delivery partner. Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

What are the delivery charges?

The delivery charge will vary between the sellers. Sellers will charge shipping costs for low-value items and the minimum amount of Rs.40 will be charged if the order value is less than INR 500. There will be FREE delivery if the order value is more than INR 500 for most of the products except the weighted items like home appliances, Bicycle, Inverter, Health & Beauty, UPS, Agro Products, Cattel Feed, etc.,  Please check your order summary to understand the delivery charges for individual products.

Once our system processes your order, your products are inspected by sellers thoroughly to ensure they are in perfect condition. After that, they are packed and handed over to our trusted delivery partner. Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

How are items packaged?

The packaging is completely handled by the sellers so it may vary from seller to seller and we have advised our sellers to take utmost care while packaging, so, MASKAT is not responsible for any fault in packaging

My order has been shipped. Now how can I track it?

Once your order is in transit, you will receive a notification (SMS/Email) with the details of the tracking number and the courier company that is processing your order.

You can track the status of your package after your order is picked up from the seller and is in transit state